Frequently Asked Questions

Everything you need to know about your MERCIER experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific measurements for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your garments sustainably produced?

At MERCIER, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we work exclusively with factories that guarantee fair wages and safe working conditions.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placement to contact our support team for cancellations or address changes.